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Shopping FAQs
How can I place an order on Luxora by Jeet?
You can easily browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email or WhatsApp message with all the details.
Are all products original and of premium quality?
Yes. Every watch and goggle sold on Luxora by Jeet is 100% genuine, carefully quality-checked, and sourced directly from trusted manufacturers.
How long will it take to receive my order?
Orders are usually processed within 24–48 hours. Delivery time depends on your location, but most orders reach customers within 3–7 business days across India.
Can I cancel or modify my order after placing it?
You can cancel or modify your order within 12 hours of placing it by contacting our support team. Once the order is shipped, cancellations or changes aren’t possible.
Do you offer exchanges or returns?
Yes, we offer 7-day return or exchange on unused items in their original packaging. If your item arrives damaged or defective, we’ll replace it at no extra cost.
Payment FAQs
What payment methods do you accept?
We accept all major credit/debit cards, UPI, wallets, and net banking. You can also use Cash on Delivery (COD) in select areas.
Is it safe to make payments on your website?
Absolutely. All transactions are SSL-encrypted, and we use trusted payment gateways to ensure your payment information remains secure.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on most orders across India. A small COD handling fee may apply depending on your delivery location.
My payment failed, but the amount was deducted. What should I do?
In case of a failed transaction, your amount will be automatically refunded by your bank within 3–7 business days. If not, contact us with your payment reference ID.
Can I get a GST invoice for my purchase?
Yes, all purchases come with a GST-compliant invoice, which is sent automatically to your email once your order is confirmed.